Privacy Policy
At Prime Galaxy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. By accessing or using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our website or use our services.
1.1 Personal Information
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Business or project information you provide
- Payment-related information processed through third-party payment providers
We do not directly store complete payment card details when payments are processed by third-party payment providers.
1.2 Non-Personal Information
We may automatically collect certain technical and usage information, including:
- Browser type and version
- Device type
- IP address
- Operating system
- Pages visited
- Time spent on our website
- Referral and general website usage information
1.3 Cookies and Similar Technologies
We may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website. These technologies may help us:
- Remember user preferences
- Maintain website functionality
- Analyze website performance
- Improve security and reliability
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
2. How We Use Your Information
Information collected through our website may be used for the following purposes.
2.1 Providing Our Services
We may use your information to:
- Respond to inquiries and project requests
- Prepare and manage client projects
- Deliver agreed services
- Process payments and invoices
- Provide customer support
- Communicate about active projects or services
2.2 Improving Our Website
We may use technical and usage information to:
- Understand how visitors use our website
- Improve website functionality and usability
- Identify and resolve technical issues
- Maintain website security and performance
2.3 Communications and Updates
Where permitted and with your consent when required, we may use your contact information to:
- Send service-related communications
- Provide company or service updates
- Send promotional communications if you have chosen to receive them
You may opt out of promotional communications at any time.
2.4 Legal and Security Purposes
We may process information when reasonably necessary to:
- Detect or prevent fraudulent or unauthorized activity
- Protect our website, business, clients, and users
- Enforce our agreements and policies
- Comply with applicable laws, regulations, or lawful requests
3. How We Share Your Information
Prime Galaxy does not sell your personal information.
We may share limited information with third parties when reasonably necessary to operate our business and provide our services.
3.1 Service Providers
We may use third-party providers for services such as:
- Payment processing
- Website hosting
- Email and communication services
- Website analytics
- Security and technical infrastructure
These providers may process information only as necessary to perform their respective services and subject to their own privacy and security practices.
3.2 Legal Requirements
We may disclose information when required by applicable law, regulation, legal process, or governmental request. We may also disclose information where reasonably necessary to protect our legal rights, property, users, or business.
4. How We Protect Your Information
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
These measures may include:
- Secure HTTPS/SSL connections
- Access controls
- Website and server security measures
- Software and security updates
- Trusted third-party payment processing
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
5.1 Access and Correction
You may request access to certain personal information we maintain about you or ask us to correct inaccurate information.
5.2 Marketing Preferences
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
5.3 Data Deletion
You may request deletion of certain personal information we maintain about you, subject to applicable legal, accounting, contractual, or other legitimate retention requirements.
To submit a privacy-related request, please contact us.
6. Third-Party Websites
Our website may contain links to websites or services operated by third parties. Prime Galaxy does not control these external websites and is not responsible for their content, security, or privacy practices.
We recommend reviewing the applicable privacy policies of third-party websites before providing them with personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, fulfill contractual obligations, resolve disputes, or comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Children’s Privacy
Our website and services are intended for businesses and individuals who are legally able to enter into service agreements. They are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we will take reasonable steps to remove it.
9. Updates to This Privacy Policy
Prime Galaxy may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or applicable requirements.
Any revised version will be published on this page and will become effective when posted unless otherwise stated.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Prime Galaxy handles personal information, please contact us.
Thank you for choosing Prime Galaxy. We are committed to handling your information responsibly and maintaining appropriate privacy and security practices.